diff --git a/www/faq.html b/www/faq.html
index f22967f63bb54fb50442b87a2fea90e84794ae3f..4e2813e1af7c9a6ab0e2c2c36a7c5e86c80ccbf6 100644
--- a/www/faq.html
+++ b/www/faq.html
@@ -355,13 +355,23 @@
     <p>
     Clicking "Connect to Serial Line"
     in the Node Options page will send your browser a "text/x-testbed-acl"
-    file. If you have downloaded <code>tiptunnel</code> and set it as the 
+    ".tbacl" file. 
+    In windows, if you have installed <code>tiptunnel</code>, available
+    below, you can save this file in a folder and double-click it
+    to launch a tunneled connection to your node.
+    In FreeBSD or Linux, you can save the file and pass it as an argument
+    to <code>tiptunnel</code>, or associate it with
+    <code>tiptunnel</code> in your web browser.
+
+<!--
+    If you have downloaded <code>tiptunnel</code> and set it as the 
     handler for that MIME type, <code>tiptunnel</code> will launch a new 
     telnet running in a new xterm (this may take a few seconds.) 
     That telnet will be connected to a local port, 
     which is tunneled through SSL to your node's console. 
     Closing the xterm, exiting telnet, or killing <code>tiptunnel</code>
-    itself will end the connection.
+    itself will end the connection. -->
+    
     </p>
     <ul>
     <li>
@@ -381,6 +391,17 @@
     </li>
     </ul>
 
+    <h3>Instructions for Windows:</h3>
+    <ul>
+      <li>Run the installer executable, and successfully complete the installation.</li>
+      <li>In the Web Interface Node view, 
+          click on the "Connect to serial line" link.</li>
+      <li><b>Save</b> the resulting .tbacl file in an appropriate place.
+          (for instance a folder off the desktop.)</li>
+      <li>For the lifetime of your experiment, you can simply double-click
+          these .tbacl files to connect.</li>
+    </ul> 
+
     <h3>Instructions for Linux/FreeBSD:</h3>
     <ul>
     <li>Use <code>gunzip</code>, then <code>tar xvf</code> on the downloaded file.</li>
@@ -389,18 +410,18 @@
     or <code>~/bin</code> are two good places.)</li>
     <li>Set up your browser to handle MIME type "text/x-testbed-acl"
     as outlined below.</li>
+    <li>In the Web Interface Node view, 
+        click on the "Connect to serial line" link.</li>
+    <li>If your browser is properly configured to use <code>tiptunnel</code>,
+        a new xterm window with a telnet session open to your node
+        should emerge.</li>
+    <li>(Alternately, you can tell your browser to save "text/x-testbed-acl"
+        files in a directory and you can run them with <code>tiptunnel</code> directly;
+        this may be more convenient than using the web interface every time you wish
+        to connect to a node in your experiment.
+        Note that these files are valid for the lifetime of your experiment.)</li>
     </ul>
-    <h3>Instructions for Windows:</h3>
-    <ul><li>Run the installer (that's it!)</li>
-    <li>Internet Explorer should then handle the links
-    correctly (on some versions of IE, you must tell IE to "open" the
-    ACL files twice every time you use a "Connect to serial line" link;
-    we are trying to fix this issue.)</li>
-    <li>
-    You may need to follow the instructions below for Netscape or Mozilla 
-    if you are not using Internet Explorer.</li>
-    </ul>
-    <h3>Netscape 4.7:</h3>
+    <h3>Linux/FreeBSD and Netscape 4.7:</h3>
     <ul>
     <li>Choose <code>preferences</code> from the <code>edit</code> menu.</li>
     <li>Select <code>Navigator</code>, then <code>Applications</code> under
@@ -422,7 +443,7 @@
     <li>Clicking a "connect to serial line" link should now
         bring up a connection in an xterm window.</li>
     </ul> 
-    <h3>Mozilla:</h3>
+    <h3>Linux/FreeBSD and Mozilla:</h3>
     <ul>
     <li>Choose <code>preferences</code> from the <code>edit</code> menu.</li>
     <li>Select <code>Navigator</code>, then <code>Helper Applications</code>